Thumbs up to Victoria British

[Corganx33]

I just got had a couple cool things happen today

1. Last week I got an order from Victoria British, and it happened that one of the more expensive bolts had the right part number from them on it, but was apparently the wrong part. ( Bought two of the parts, one was right, one was wrong. ) So I called them, and they mailed me a new part at no charge, and I didn't have to return the old part. Got the correct part today in the mail.

2. I also placed another large order with them last weekend after this incident. They actually took the time to mail me a thank you note for being a repeat customer and choosing to order from them... I don'tthink I've ever gotten this from a company I've orderred from. Just made my day a little bit.

Just thought this was all really nice and professional and thought a few others might want to know since I know a lot of forum questions start out with "where should I go to buy...."

[hls30.com]

2. I also placed another large order with them last weekend after this incident. They actually took the time to mail me a thank you note for being a repeat customer and choosing to order from them... I don'tthink I've ever gotten this from a company I've orderred from. Just made my day a little bit.

Just thought this was all really nice and professional and thought a few others might want to know since I know a lot of forum questions start out with "where should I go to buy...."

I have had the same thing happen with them with large orders, and it was a nice gesture. My last order contained the Gmachine adjustable bushings and I forgot to order the wrenches-VB let me order them late, and shipped them free. When I went to install the bushings a month later I found one of the delrin collars was wrong-it was tapered, not flat. I called tham several times, and got no response what so ever, I know they were just reselling the kit, but a response would have been appreciated.

I did some sluething, and found the manufacturer, and the owner was very friendly and happy to correct the mistake at no charge to me-he even called a week later to be sure I recieved the part.

Will