Is MSA too buisy to take my money

[Victor Laury]

Now, I'm no business man. As a matter of fact, Mostly I put my ventures out of business quite well. But, in my take of business ethos, if your customer hangs up in disgust after 20 minutes on hold, instead of giving you money, that would be a bad thing. Am I too old fashion for modern retail method?

[240ZX]

Now, I'm no business man. As a matter of fact, Mostly I put my ventures out of business quite well. But, in my take of business ethos, if your customer hangs up in disgust after 20 minutes on hold, instead of giving you money, that would be a bad thing. Am I too old fashion for modern retail method?

What the hell are you trying to buy now Victor...just kidding! So you think MSA has issues....how about 80% of all businesses who have people answering their phones. Crap, some can't even speak plain english. The situation that always kills me is when you call technical help and wind up with some totally inexperienced youth who doesn't know his arsse from a hole in the ground. I blame this sort of thing on the management of the firm. Yes, times are changing! If evolution continues in this manner, we'll all be climbing trees again soon!!!

Venting is good Victor!

[26th-Z]

Victor,

From everything I understand about customer service these days, its; "if you have a complaint, please step aside as there are five people behind you willing to pay $50 more than you". You have been to MSA, I'm sure. I have a sneaking suspicion that MSA hired blondes to kind of spruce up the place and answer phones. You probably got put on hold while they were cleaning the white-out off their screens from the previous order. Sorry to hear about your difficulties but what the hell were you doing on hold for twenty minutes? Your fault, dude. Clearly, your fault. If you ever do get back to MSA, be sure to tell those blondes to enjoy the ride.

[Alex 240Z]

Victoria British definitely has women answering the phone !!!! Technical advice from them is nonexistent Just make sure you have the right catalogue number !!!! Sorry to hear motorsport auto has gotten bad too !!!!

[hls30.com]

Victor,

Did you dial a phone sex number instead-the longer the call, the more they get-must have been a hell of an opening pitch!!! I called Apple for customer supportseveral times, and used to get a phone sex outfit about every other call-by mistake...

I use Baseball rules.

On calls where I am trying to buy, I give three minutes to hold, hang-up, continue with my day and try again later. If after the third phone call I have not been successful in at least leaving my name and number for a return call, I move to the next vendor. If I was successful in leaving my info, I allow three hours for a returned call-if not, I move on...

Will

[Dreco]

I've had pretty good experience with MSA.... only had shipping issues with them, that wasn't their fault from what I could tell... I usually order via there website store though... only other issue with them was they didn't have what I needed in stock... but that's another thing that's starting to be the norm from companies... everyone is starting to save money by keeping less inventory..

[Ed]

I have had good luck and bad luck with MSA. There have been times where I like Victor have spent TOOO long on hold. Then there are times where everything went smooth. Honestly, if you compare prices VB beats MSA. But MSA has items VB does not. So what to do??? VB does have internet ordering. MSA does also but they don't have all there products listed. I'm just glad I'm done buying stuff. My car is done!

Oh, and you heard it here first. MSA is probably very busy, they have too keep there 350Z cutomers happy. Today their catalog is about equal between the 240-280-300-350. Two years from now it will be 50% 350 and 50% everyone else. Five years from now?????

(better hurry and get your car done)

[MikeW]

VB does have internet ordering. MSA does also but they don't have all there products listed.

I noticed just recently that VB finally added a few "featured" parts online. Previously you had to just fill in the blanks with part numbers. MSA started online ordering a couple of years ago but are still taking way too long to get everything online. I can't figure out why in the world they both don't just do everything online and save a bunch of money on people answering phones and toll-free numbers. Prices could be updated dynamically and they could have full color pictures of everything they sell. Catalogs are expensive to print. They could answer most questions via e-mail and there would be no waiting to order something.

[Kozby1976]

Blondes at the computer...that explains alot...my trouble has been shipping the damn parts out...ordered last week wednesday, paid extra for second day air and I'm still waiting....I have complained twice thru their customer service email and still can't get a call with an explanation why??? Today they said it was an error in there computer...makes more sense that the error is on the computer...hehehehe

[Pennyman]

I remember, I had to get a new driveshaft for my Z because the U-joints in the old one were destroying themselves.

Bought the new one from MSA, but it was on BACKORDER. Seems to me like they would have the basic essential parts to keep a car running in stock, just in case something like my case happened.

I ended up waiting 2 weeks for them to get one made and ship it to me while my car sat in my driveway unsafe to drive.

[Victor Laury]

Well, I'd have to forgive for the vagrancies of supply. It happens in business. but to lose a sale, and sour a known spender away, would break my greedy heart. If it was my business and if I saw the hold light blinking, I'd know there was a sale slipping away and HEADS WOULD F'N ROLL on the sales floor that day!

[dogma420]

so victor, was a customer service person helping you, and then they said 'can I put you on hold?' or did you call and be put into the waiting system that most companies have? If you were waiting your turn, there's nothing they could've done. I always try to call around 9-10 am pst or 2-3pm pst when it is slower...but if someone was helping you, and they put you on hold and never got back, that's pretty bad. Mistakes do happen; I am sure if you called back and explained the situation, MSA is pretty cool, I'd say they'd give you 20% off or free shipping or something. They can't afford to lose any old Z customers.

I've never had a girl answer the phone at MSA; in fact, most of the guys know quite a bit about Zs and help with part numbers and such. I have had a couple of parts not shipped/or got something I didn't order. Always overnight on the missed part and they've let me keep the part they accidentally gave me (a new 72 dash)....just kiddin...