Is MSA too buisy to take my money

[Victor Laury]

Victor's little speach to sales, if he ran MSA,

"People, See that flashing hold light?", "If it goes out, before any of you answer it, I will have no reason to keep any of you employed." "Comprede? Good!"

[Alfadog]

Let's get you in there Victor!

Employee Motivation: "If you don't do your work, I'll fire you!"

[xray]

I have had nothing but good experiences with MSA. I was surfing their site last night and noticed a new "Motorsport Blog", which explains they had a "software glitch" in their telephone system which may be the cause of V's complaint. I will give them benefit of the doubt since some complicated phone systems can be really buggy.

FWIW,

Steve

[jmortensen]

Just as a reality check, the Z aftermarket is PUNY compared to the other car makes out there. The guys at MSA could make 50 times the sales (albeit at a lower profit margin) if they sold Mustang or Camaro parts. I could be wrong, but I don't think that anyone at MSA is buying a yacht anytime soon, and if I were going to start a mailorder biz for Z parts I doubt hiring a bunch of telephone operators would be first on my list of things to do. Victor, you called on Monday morning right? I've worked in a bunch of mail order businesses and Mon morning is always the hardest time to keep up with the phones. If any of those businesses I worked for actually hired enough people to keep up with the Mon morning rush so that there was no hold time, they would have 10 employees sitting on their thumbs for most of the rest of the week.

I'm just glad that they still make parts for our cars, and that businesses like MSA and VB and Modern Motorsports and Classic Datsun and Zparts and Zedd Findings even exist. As long as they are selling quality parts and aren't ripping me off I can deal with a little lackluster service. Try getting a hold of Ross Corrigan sometime. Sounds like a complaint in the making, but then again, try getting a CV adapter or a billet stub axle from ANYWHERE else. These companies aren't JEGS and they aren't Summit Racing, and they never will be.

[240ZX]

Well put JM! I've also had issues with MSA, but all things considered I'm just glad they exist.

[bemmerguy714]

u know i thought it was me. Msa is ok. They put me on hold for ever and thats if they dont hang up eventually. And what pisses me off is when i go there they arent doing anything. 3 people and they wont pick up the phone. One time i was there buying a rear spoiler for the z and there were two of them. the phone goes off they pick up tell u to hold and forget ur even there.

Heres my rating:

Service=D-

:eek: Products=A

:beard: Prices= C