Good experience with BlackDragon.

[Zak's Z]

Hey all,

I just wanted to share a good experience I had with BlackDragon auto (formerly victoria british).

I ordered a full engine gasket set, crank and oil seal, and engine mounts. When I was on the phone ordering, I asked about the crank/oil seals and she didnt mention they came with the gasket set when I asked and its not listed (although there is a picture of 2 circles in the ad).

They shipped it USPS for me so I wouldnt get dinged by UPS for brokerage fees to Canada which was nice, and shipping was almost reasonable.

When I opened the gasket set box, the head gasket package was taped to the box lid, so it was kinda bent. When I inspected it it was cracked at the top. It wasnt snapped off, but it was cracked right through. I called them back and asked what I can do next, and they immediately said they'd send me another one. I also asked if I could return the seals because the gasket set had them. She explained the order taken might not have known the contents and that she would refund my credit card for the 2 seals and she would send them up also. She told me not to send the other stuff back and just keep it.

I actually expected I would have to send the whole package back and insist on them paying shipping, and then wait for an RMA on the whole thing. I thought I'd share this with everyone and I would definetly order from them again knowing they'll take care of problems.

[AndysPlit]

Wow, great customer service is a dying thing. That's awesome.

Thing that I've noticed about Black Dragon is that they are sometimes not as knowlegable as say, Motorsport Auto. However, sometimes I THINK they have lower prices on some of their items.