My experiences with Auto-O-Zone have always been horrible. I think the folks that couldn't get a job at Taco Bell end up there. My Napa experiences are usually favorable. But as of late, I frequent the local parts store as they are friendly and if they don't have the part, they can usually get it same day. Plus I would rather keep those guys in business so they don't put in another pawn shop or pay-day loan.

I get mixed results, depending on the location. Some NAPA stores seem OK others stink. Same with Azone, or Pep Boys. I think the real issue is who is managing the store. Not which chain it is in. Locally some of the independant stores, ie mom & pop shops are better at having what I am looking for.

ditto to SMG1404, that has been my experance also with the local stores

Yep, I agree. Locally I only have Advance Auto Parts, and NAPA, no Autozone. Advance auto is dificult to work with. The guys there are collage dropouts mostly who coudln't get any better job and only have very basic automotice knowledge. Napa on the other hand is really good to work with. They all have extensive knowledge and are always friendly. Given the choice, they are always my first choice locally. Yes I am going to buy the parts CD as soon as I can afford a computer...I use WebTV or I would buy it now...