I recently ordered a new transmission mount from BD. It arrived on time but I did not get around to installing it until this weekend. Well the bolts did not line up... Not expecting much, I called the customer service line at BD. I talked with a gentlemen, Keith I think, and he listened to my problem intently. He even recorded the measurements I gave him. He said he would call me back in about 48 hours.

Well it was more like 20 hours and he had another spare mount in his hand and he took measurements on it. Seems I may have got a lemon, and without asking they said they would ship out a new one to me.

I have never received customer service like that in all my life from a mail order company. And I have ordered A LOT for all my past and current vehicles. Just wanted to give Black Dragon a shout out, as good customer service should be rewarded.

THat is all.

I recently ordered a new transmission mount from BD. It arrived on time but I did not get around to installing it until this weekend. Well the bolts did not line up... Not expecting much, I called the customer service line at BD. I talked with a gentlemen, Keith I think, and he listened to my problem intently. He even recorded the measurements I gave him. He said he would call me back in about 48 hours.

Well it was more like 20 hours and he had another spare mount in his hand and he took measurements on it. Seems I may have got a lemon, and without asking they said they would ship out a new one to me.

I have never received customer service like that in all my life from a mail order company. And I have ordered A LOT for all my past and current vehicles. Just wanted to give Black Dragon a shout out, as good customer service should be rewarded.

THat is all.

I've been ordering from Black Dragon ever since they were Victoria British.

I have always received excellent customer service from them, but their pricing could be a little better.

Ya, prices aren't fantastic.. but I also had a problem with a gasket kit i ordered. They shipped me out another right away. Good customer service.

I've bought a few things for them for the Zs, and others in the distant past for the MG. Yes, their customer service is pretty fair. But IMO it needs to be, because I've received bad and/or incorrect parts from them many times over the years, far more frequently than from any other mail-order or online vendor. Without looking into all my records, I'd say as a guess that close to 50% of my orders from them over the years have had something that was wrong or defective out of the box. They've always made it good with little or no fuss, but still...

I've learned to never use them if I'm in a hurry and a delay to re-ship the correct part will mess me up.

I was waiting for someone to express that sentiment before I chimed in. If you're happy with them, then deal with them. I won't give them any kudos however. Out of 6 orders I had placed with them in the past, 4 needed to be corrected. I don't deal with them any longer. That coupled with the fact that you can get most of the stuff that they sell elsewhere for less money. Stephen, you had to return an item to them. Then you praise them when the finally get it right? Wait 'till you've done that a few times.

Edited October 15, 200816 yr by sblake01

Well, I did not have to return it, they just said they would send me another. But apparently since I am new to the game, I am not aware of the history everybody else has had. I usually have bad experiences when trying to phone in a complaint. I was surprised that they were so ready to ship me another. I cannot be jaded yet for I have ordered from them dozens of times, and this is my first hiccup.

But your words are heard and understood.

Well that's why I said "If you're happy with them, then deal with them". My track record with them left me more than jaded.