Vintage Rubber, still in business??? Epic Service FAIL

[bhbarr]

Quite annoyed, placed and online order on 1/12/14 and received confirmation. I have called and emailed an nobody replies... not a great way to run a business. Next step report to PayPal and have my lawyer send a letter.

So... if MSA stuff is too big and I don't want to do the "see what fits" thing... I am going to Steele Rubber her in NC and see if I can get them to help make 240Z weatherstrip profiles. PM if interested.

[dzc922]

I placed an order with them also and thought that I would never get it but they came through. Total time was approx. two months to get the kit. I agree with you, very slow!

[bhbarr]

Are you happy with the product, if not them? See you are in NC as well.

[GV Z Car]

I too have placed an order on 2/9/2014. Did manage to contact somebody (I believe it was Randy) via phone. Still waiting for the order without any estimate to when I might receive it.

[Diseazd]

Not sure, but I think Les at Classic Datsun sells their stuff. Why not order from him if he does?

[GV Z Car]

Just heard from Randy. Looks like he is shipping end of next week.

[bpilati]

I ordered door seals from them. They supply precision rubber now I believe.

[dzc922]

Yes, I was very happy.

[ollie]

I have their restore set and I'm having issues with the passenger side door seal as it doesn't sit correctly. I am thinking of going on the hunt for nos as it was a bit challenging dealing with them initially. Mine have been on the car almost a year and haven't settled in yet. Hatch is thicker than stock too.

[thedarkie]

Ordered door seals, they came in about a week. No fuss, good product. $$$$

[bhbarr]

Yay! Mine arrived... long story, neighbor had them and was out of town... but still loooong delivery time. I will post when I install them.

[CDM]

For what its worth guys I saw this post and called randy to let him know in case one of his helpers may have dropped the ball but that is not the case. The order was recieved on the 12th and shipped out on the 14th just 2 days later. But I invited Randy to join this list and come on here and talk to you guys about any issues you may have or questions. Randy is a very standup guy and he is constantly trying to fill our needs and make correct new products and I know this because I have provided many samples that he has cut up to make molds and production models etc. I know that I too have had a hard time reaching him sometimes and I think he will address a fix for that when he gets on this list. I can tell you trying to help small groups with new products is a thankless job and not for the faint of heart or those easily offended as the constant complaints and comment would make most guys quit. I have always warned Randy to only make parts that I think he can sell enough of to re-coupe his investment but he has alway gone above and beyond to create parts that may be needed but not sell very many. So Hopefully Randy will chime in sometime soon so he can help set the record straight and take your constructive advice as to better serve this group.

Les