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They have it down pat, that's for sure!  :)

 

down pat (or cold)
phrase of down
 
  1. 1.
    memorized or mastered perfectly.
    "she had the baby's medical routine down pat"

I'd like them back now, please. :D

Sure John, I'll send you the bill as well, with exchange rate, S&H, taxes, ... plus my mark up.

Pleasure doing business with you. :P

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