order question

[sweatybetty]

i placed a rather large order on 10/2/16. on 10/3 i get an email saying the order wont ship for 4 to 6 weeks because 1 item wasnt in stock. to me, this is rather a strange way to do business. is this normal? it has also happen on the last 2 orders i have placed, but the wait was about 1 week. i would think in this modern day of technology, that your on-line ordering system would state when an item is out of stock.

i did call and remove the 1 item and was told the rest would ship today. other than this, i am happy with your service and the parts i have bought

thanks

[S30Driver]

You are not alone.   I have changed my ordering method from online to phone only to verify stock status due to this.  

[SteveJ]

I don't know if they get immediate notification on posts in this forum. You may want to tag @Joseph@TheZStore and @James@TheZStore. That way they should receive email notification of your posts.

[gwri8]

They have held a couple of my orders like that because of one item not in stock.  Like S30 Driver, I call now it there is any question.  I just ordered a receiver/drier for my A/C. Turns out that it will take about 4 weeks and that particular part is not a stock item and not manufactured until it is ordered. It's nice to know that kid of stuff ahead of time.

[grannyknot]

They have a big order from me and Namerow at the moment waiting for back ordered stuff the come in.

[Mike]

5 hours ago, sweatybetty said:

i placed a rather large order on 10/2/16. on 10/3 i get an email saying the order wont ship for 4 to 6 weeks because 1 item wasnt in stock. to me, this is rather a strange way to do business. is this normal? it has also happen on the last 2 orders i have placed, but the wait was about 1 week. i would think in this modern day of technology, that your on-line ordering system would state when an item is out of stock.

i did call and remove the 1 item and was told the rest would ship today. other than this, i am happy with your service and the parts i have bought

thanks

Yes, as you discovered, it's quicker to just give them a call.  As SteveJ mentioned, James is on our site frequently so he might be able to address any concerns.