- Bad customer service for parts

[FreshZ]

I received a manifold gasket order from OEM Parts Haus, ebay seller. worst experience buying a part EVER!

Issue: they shipped my manifold gasket in bubble wrap; just threw the uncardboxed gasket in bubble wrap and shipped it to me. Bizzaro. Who does that?! so yeah the gasket was all jacked up and unuseable.

The owner gave me this run-around about email not working blah blah blah. he didnt really seem to care. I say buyer BEWARE of ordering from this seller on eBay.

Sent from my LG-D850 using Classic Zcar Club mobile

[Mike]

Good info, do you have a link to the eBay ad ?

[FreshZ]

this is the seller: I guess I should be supporting our Z community vendors instead anyway.

Sent from my LG-D850 using Classic Zcar Club mobile

[FreshZ]

this is the seller: I guess I should be supporting our Z community vendors instead anyway.

Sent from my LG-D850 using Classic Zcar Club mobile

Sent from my LG-D850 using Classic Zcar Club mobile

[Zed Head]

Looks like one seller with many names.  I Googled your part number, and ebay.

http://www.ebay.com/itm/NEW-Exhaust-Manifold-Gasket-KP-14035-N3500-Fits-Nissan-280Z-810-Maxima-/360542339693

http://www.ebay.com/itm/New-KP-Exhaust-Manifold-Gasket-KB204127-14035N3500-for-Nissan-810-280Z-Maxima-/271955673700

http://www.ebay.ca/itm/KP-14035N3500-Intake-and-Exhaust-Manifolds-Combination-Gasket-/121948242893?hash=item1c64ae83cd

http://www.ebay.ca/itm/Intake-and-Exhaust-Manifolds-Combination-Gasket-KP-14035N3500-fits-77-Nissan-810-/400811638373?hash=item5d523c3e65

 

 

[gwri8]

Looks like you've got 30 days to return.  I'd Send it back in a heartbeat, especially if you used paypal.

 

[dmorales-bello]

You have Paypal money back guarantee and Ebay will back you if you file a complaint. Don't forget to give him lousy feedback which is what will be the most effective way to negatively affect  his sales going forward.

Edited December 9, 2016 by dmoralesbello

[rcb280z]

This is why I hesitate to buy anything on Ebay. I'd get it in the mail back to them now if you haven't already.

[Patcon]

Always try to communicate with the seller through Ebay, It helps when making a claim

[FreshZ]

I actually called the company and spoke with the guy - he was less than receptive.

Sent from my LG-D850 using Classic Zcar Club mobile

[FreshZ]

I requested a refund and am in the process of shipping it back

Sent from my LG-D850 using Classic Zcar Club mobile

[rcb280z]

21 minutes ago, FreshZ said:

he was less than receptive.

I'm a firm believer in good customer service. Customers can make or break you. My wife is in the retail business. I could tell you some stories.

Do you have a pic of it? Curious on how bad it looks.