The old saying is when someone is pissed they tell 1000 people and when they are happy they tell 2. In the age of the internet when you have a bad experience, everyone wants to blast that vendor on-line and in the forums. We make mistakes just like anyone else, some are normal, some are excessive, none are acceptable. However we always address them and do what we can to make it right. In some cases we are too far apart in acceptable resolutions, we have to work within a reasonable limit, warranty and I evaluate each case individually. However with over 11,000 ebay transactions and thousands more with our website, I am confident that the reason customers shop with us is because of value, availability, and a reputation for selling rare, unique, and quality parts. I want to turn negative feedback into a positive by engaging in a constructive way and showing that we are a caring genuine business. I have try to respond to the comments in a pleasant and helpful way. Of course, that’s not easy to do when you pour your life into a business and someone bashes it on-line. Your immediate impulse is to return fire, so in those cases its best I not respond at all. Anyway, I appreciate the chance to express our position and hope it encourages anyone with doubts to give us an opportunity to serve you with your Datsun Parts needs.