We pull the release and the hood goes up part way but it does not spring up far enuf for us to get a hand under and push the latch up to open it. We have tried pulling the release cord WHILE someone else tries to pull up on the hood and push the open latch. NOthing works. What to do? P.S. It has been cranky for a while - it would fail to close even tho it seemed it had closed, and then it would pop open while we were driving. To prevent this we would (my wife especially) slam the hood down real hard - she admits it. Thanks!