Hello, I would like to begin by saying that I truly regret that it has come to this as I genuinely care about our products and I spend a lot of time on each part, the doors themselves took 3 years from concept to production and all of our products are tested on our own cars on site. We have a complete display car with all of our parts installed, it was at ZCON this year.
Firstly, the gap near the fender, when installing any body panel, the connected panels may need to be adjusted as well. The parts work in unison and you cannot just change one and not adjust the other one. I would also like to point out that from this picture, it looks like a fair amount of body filler was used on the fender, this would definitely effect the gap because the fender would be thicker.
From the pictures that were given, the hinge did not look like it would line up correctly, I took responsibility for this and delivered a new unit that you were able to test and confirm. I do not think it is fair to say that there was no QC on the doors or make comments on the manufacturing from a sample size of 1 unit. We have sold 33 pairs of doors to date, with zero returned. We have also had these doors installed and finished on cars that have won best in show at ZCON. For full transparency, we have had only 1 other customer issue a complaint about the doors that was later resolved, and not to the severity as is described here.
In our dialog I did ask if the factory rubber roller clip was installed, as this piece is crucial in positioning the glass, and I did not receive a response. I also explained that the regulator arm tracks have slotted holes for mounting, so there is adjustment for the glass as well. At no point did I stop communication or give up on trying to solve the issues you were describing, I just explained that a return would not be an option. The statement here "Max doesn’t see it that way but he did offer me a discount on any future purchases:) Isn’t that special." Is entirely incorrect, my actual statement was that I would give you a smaller part of your choosing at no cost to you, not a future discount.
I do hope that there is some middle ground we can come to as we would like to be a part of your restoration and earn your business for the future.