What's up with Tabco?

[cajunz]

I've been trying to order some replacement metal for my '78 and Tabco's website won't let me place an order. Tried to call and the recording said the number was disconnected. Anyone heard anything about this?

Brent

[Bruce Palmer]

In these uncertain economic times some niche businesses are find the sledding a little tough. Want to buy some carbs? nyuck nyuck.....

[cajunz]

I know what you mean Bruce. I'm the knucklehead here this time. Tabco's 800# works fine and I got the parts ordered. No need for the carbs yet.

Brent

[grantf]

Try calling to place an order, that's what I did about 8 months ago. I seem to remember that there web site was antiquated at best.

Edited June 13, 2011 by grantf

[westpak]

I tried to put an order in last December and did via fax, they got back to me via email just to tell me one item was out of stock and that the prices had gone up, almost double, the prices on the site were from 2004

[cajunz]

Yeah, I ordered by phone and had no problems. The prices on their website are from 2003 and have nearly doubled since then. The guy I talked to said they were in the process of updating the website.

[cozye]

I really need to put the two front fender panels in the classifieds that I have. I could have helped you out and saved you a few bucks. I ended up just getting brand new fenders instead.

[Arne]

The guy I talked to said they were in the process of updating the website.

A lame excuse. Any high school kid could update that site in a couple of hours. It doesn't take 8 years if they were at all paying attention.

[cajunz]

Arne, that's what I thought. The guy on the phone said they have everything changed but they just haven't had time to update the site. Pretty poor excuse.

[John Coffey]

Tabco generally sell less then 1% of their products retail. The vast majority of their sales are to companies like MSA, BD, CPD, etc. which send in purchase orders by mail or e-mail. Tell me again why they should spend hours updating a sales channel that is less then 1% of their gross? IMHO, they should just delete it and have a page with their phone number and contact info.

[cajunz]

Good point John. They were good to work with on the phone. I have a replacement dogleg panel that I'm having trouble with and the guy at Tabco said they'd send another and if it fit better then to just smash the old part with a hammer and email them the picture of it and they'd credit my account. I'll keep doing business with these guys.

[cajunz]

Just got a call from Tim at Tabco, checking to see if I got the dogleg fitted. He's gonna send another panel and have it cut 1/4 inch longer to see if that helps with the fit, all at no charge. Now that's customer service.